118 Helpline Launched for Faster Electricity Complaint Resolution

Islamabad (Web Desk) –  In a move aimed at improving electricity service delivery, Federal Minister for Energy Power Division, Sardar Awais Ahmed Khan Lagahri, launched the advanced 118 helpline service to streamline the registration and resolution of electricity-related complaints.

The upgraded service allows consumers to register complaints instantly, with status updates provided on the portal once the issue is addressed. To ensure complaints are effectively resolved, the system places an automated verification call from 118 to the consumer, confirming whether the problem has been rectified.

Engineer Ch. Khalid Mahmood, CEO of IESCO, urged consumers to respond to these robotic calls accurately. Complaints confirmed as resolved are closed in the system, while unresolved issues are referred back to the relevant offices for prompt action.

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Consumers are advised to avoid registering the same complaint multiple times and instead provide precise feedback during verification calls, enabling faster and more efficient resolution.

The launch of the advanced 118 helpline marks a significant step toward enhancing accountability, responsiveness, and efficiency in Pakistan’s electricity service sector, ensuring consumer grievances are addressed swiftly and effectively.