HEC Degree Verification System Faces Growing User Complaints

ISLAMABAD: (Web Desk) – The Higher Education Commission Higher Education Commission Pakistan online degree verification system, introduced to streamline attestation and reduce paperwork, is facing increasing criticism from applicants over delays, technical errors, and lack of transparency.

The digital platform was designed to allow users to submit applications, pay fees, and complete verification without visiting physical offices. However, many applicants say the system is failing to deliver on its promise of efficiency.

One of the major concerns is the system’s cross-city case distribution mechanism, where applications are randomly assigned to verification officers in different cities. Applicants report that cases submitted in Karachi are being routed to Lahore or Peshawar, while others are assigned to cities such as Quetta or Karachi, regardless of origin.

This irregular routing has created coordination challenges, as officers must process documents from institutions outside their jurisdiction, resulting in delays and administrative confusion.

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Users have also raised concerns about the lack of transparency in the tracking system, stating that they are unable to see which officer is handling their case or monitor its real-time progress.

In several cases, applicants claim that even after reaching the final stage of verification, technical glitches prevent them from downloading or printing attested documents, leaving them unable to use completed certifications.

Another major complaint is the removal of the urgent processing option, which previously allowed expedited verification for students and professionals facing job, study, or immigration deadlines.

Despite the criticism, HEC officials have defended the system. Hazrat Bilal stated that the digital platform was introduced to modernize operations, improve efficiency, and reduce reliance on manual paperwork.

However, applicants continue to demand improvements, including better case tracking, resolution of system errors, and the reinstatement of urgent processing services.

The growing gap between the system’s intended purpose and user experience has fueled frustration among students and professionals across the country.