IESCO Committed to Quick Complaint Redressal Through Open Kacharies,CEO

Islamabad- IESCO Committed to Quick Complaint Redressal Through Open Kacharies,CEO, Chief Executive Officer of IESCO, Muhammad Naeem Jan, made unannounced visits to various SDO offices in the Islamabad Circle, where open kacharies were being held to address customer complaints. He interacted with customers, inquired about their issues, and issued instructions for immediate resolution.

The IESCO Chief, Muhammad Naeem Jan, stated that IESCO is committed to addressing customer complaints as quickly as possible. Customers appreciated the initiative of holding daily open kacharies in all SDO offices from 11:00 AM to 01:00 PM, as per the instructions of the Government of Pakistan and the Ministry of Energy (Power Division).

They noted that these forums have enabled the quick resolution of their billing issues, power outages, installation of new transformers/meters, replacement of old and faulty transformers/meters, non-receipt of electricity bills, and other electricity-related complaints.

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During the visit, IESCO Chief Muhammad Naeem Jan praised the field officers for ensuring the resolution of customer complaints and emphasized the importance of maintaining friendly and professional relations with customers.

According to the details, since the start of the open kacharies from July 15, 2024, a total of 10,481 complaints of various kinds have been registered in 126 SDO offices, out of which 10,449 complaints have been promptly resolved, and necessary instructions have been issued for the resolution of the remaining complaints. Customers are encouraged to participate in these open forums to ensure timely resolution of their electricity-related issues