ISLAMABAD(News desk )Over 10,000 Telecom Complaints Received in May, Most Against SIM Providers
The Pakistan Telecommunication Authority (PTA) received more than 10,000 consumer complaints against telecom service providers in May 2025, with the majority—over 9,100—directed at mobile SIM operators.
According to official figures, PTA successfully resolved nearly 98% of these complaints, showcasing a high level of efficiency in addressing consumer grievances across the telecom sector. The complaints involved all types of operators, including mobile networks, PTCL, long-distance international (LDI) carriers, wireless local loop (WLL) providers, and internet service providers (ISPs).
In total, 9,792 complaints—representing 97.92% of the total received—were resolved.
Cellular Mobile Operators, which have the largest user base in Pakistan’s telecom ecosystem, accounted for the most issues. Out of 9,131 complaints lodged against mobile networks, 9,003 (98.6%) were resolved.
Among individual operators:
Jazz received the highest number of complaints at 3,543, resolving 3,517 (99.3%).
Zong followed with 2,724 complaints, of which 2,687 (98.6%) were addressed.
Telenor had 1,722 complaints, resolving 1,686 (97.9%).
Ufone dealt with 1,129 complaints and resolved 1,100 (97.4%).
For other services, PTA handled 126 complaints regarding basic telephony services, successfully addressing 113 (89.7%). Internet service providers (ISPs) faced 695 complaints, with 629 (90.5%) resolved.
Despite Jazz and Zong receiving the most complaints, both showcased commendable resolution rates above 98%. Telenor and Ufone also performed well, though with slightly lower resolution efficiency.
Experts note that while the overall response is impressive, the small discrepancies in complaint resolution highlight a continued need for enhancing customer support across the board.
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