AJK Inland Revenue Department Establishes Complaint Cell for Vehicle Registration and Tax Issues

Muzaffarabad (News Desk) – The Inland Revenue Department of Azad Jammu & Kashmir has announced the establishment of a Complaints Management Cell to address ongoing public grievances related to the Excise & Taxation division, particularly concerning vehicle registration, transfer, and token tax payments.

According to a press release issued by the department, the Central Board of Revenue (CBR) has been receiving frequent complaints from vehicle owners across AJK regarding delays, irregularities, and lack of transparency in the processes of registration, transfer, and tax collection.

In response, Chairman of the AJK Central Board of Revenue, Mr. Raqeeb Khan, has officially approved the formation of the Complaints Management Cell aimed at improving transparency, service delivery, and timely resolution of public complaints.

The newly established cell will operate across all offices of the Inland Revenue Department in Azad Kashmir. It will provide continuous support and guidance to the public on matters related to vehicle registration, transfers, and other excise-related services.

Public Contact Information

Citizens are encouraged to report any complaints regarding vehicle registration, transfer, or token tax collection through the following official contacts:

• Assistant Commissioner Inland Revenue & Focal Person:
  Shakeel Ahmed
  📞 0300-9110079

• Incharge Excise Mobile Squad AJK:
  Atiq ur Rehman
  📞 0333-3787818

Complaints can be submitted via phone call or WhatsApp.

The department urges the public to utilize these official channels to ensure transparency, accountability, and improved service delivery across the region.

Read more: 5 August 2019: A Dark Day in the History of Kashmir