WASA Multan Showcases Strong 2025 Performance, Praised by Secretary Housing
WASA Multan currently manages a total of 419,509 water supply and sewerage connections.
Multan (Special Correspondent) The Water and Sanitation Agency (WASA) Multan has presented its Annual Performance Report for the year 2025 to the Secretary Housing, Punjab, Mr. Noor-ul-Amin Mengal. On this occasion, the Secretary Housing expressed satisfaction over the overall performance of WASA Multan and termed it a positive step toward the provision of improved civic facilities in line with the vision of the Chief Minister of Punjab.
Secretary Housing Noor-ul-Amin Mengal stated that, under the Chief Minister Punjab’s vision, large-scale development projects are underway in Multan, and very soon the water supply and sewerage systems in the City of Saints will be upgraded on modern lines. He appreciated the significant reduction in outstanding dues achieved through an effective recovery campaign.
According to the annual report, WASA Multan currently manages a total of 419,509 water supply and sewerage connections. During the year 2025, action was taken on 14,687 billing-related complaints, while 20,611 sewerage complaints and 2,820 water supply complaints were resolved in a timely manner.
Briefing the meeting, Managing Director WASA Multan, Mr. Faisal Shaukat, informed that citizens are being provided with an average of 41 million gallons of clean water daily. He stated that to improve recovery, 17 special recovery and disconnection teams have been constituted, which are taking effective action against defaulters under the supervision of circle in-charges.
According to the Managing Director, a total of 869 regular and contractual employees are performing duties to improve the sewerage and drainage systems. The sewerage network of WASA Multan covers an area of 250 square kilometers, while the water supply system extends over 125 square kilometers.
Highlighting initiatives in the energy sector, the Managing Director stated that so far 27 WASA installations have been shifted to solar energy and alternative power sources, resulting in a significant reduction in institutional expenditures.
The report further stated that under the upgradation of the billing system, the successful transition from FoxPro 2 to the Oracle system has been completed, leading to enhanced transparency and efficiency. For public convenience, the facility to obtain duplicate bills through the website has been made available 24 hours a day.
The Managing Director also informed that a 24-hour active Customer Care Service Center has been established at WASA Multan to ensure prompt redressal of complaints received from consumers. Additionally, a control room will soon be set up to obtain feedback from consumers.
Moreover, Secretary Housing Noor-ul-Amin Mengal lauded the performance of WASA Multan’s administration and staff, stating that the provision of quality and basic civic facilities to citizens is the top priority of the Government of Punjab, and all available resources are being utilized to achieve this objective.
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